With new technology comes new problems. Apple
Last week on Twitter
Hansson added to his tweet a screenshot showing his wife's fully paid off card. He explained that even though his wife's card was paid off she was still unable to use it until the next billing period. Eventually, Hansson raised the issue up with Apple's customer service. He said that the customer service representatives responded quickly to his complaints, but strongly blamed the algorithm and that there was nothing they could do. After that exchange, his wife's credit limit was quickly increased. These series of tweets definitely sparked within the Twitter community.
Hansson's first tweet about the matter received over 20,000 likes. His tweets also produced a great number of replies. Soon, other Apple customers reported similar incidents that occurred to them. One surprising reply came from, Apple's co-founder, Steve Wozniak. Wozniak stated that he got a credit limit 10 times higher than his wife. Later, Wozniak called on the government to investigate the operation of such black-box algorithms.
New York's Department of Financial Services confirmed that they are currently looking into the problem. Linda Lacewell, the superintendent of the New York DFS told reporters from Bloomberg, "The department will be conducting an investigation to determine whether New York law was violated and ensure all consumers are treated equally regardless of sex." Goldman Sachs
- https://www.independent.co.uk/life-style/apple-credit-card-sexist-twitter-steve-wozniak-complaints-gender-discrimination-a9197826.html
- https://arstechnica.com/tech-policy/2019/11/ny-regulators-investigating-apple-card-after-viral-complaint-of-sexism/
- https://www.cnet.com/news/apple-card-issuer-investigated-after-viral-tweet-accuses-it-of-sexist-practices/
- https://www.theverge.com/2019/11/11/20958953/apple-credit-card-gender-discrimination-algorithms-black-box-investigation