As the coronavirus pandemic spreads, Facebook's
Users on Facebook began noticing that their posts were being flagged as a violation of Facebook's community guidelines on Tuesday, with many users taking to Twitter
It did not take long for Facebook to notice the bug and take action to correct it. By 6:30 p.m. Facebook announced that the bug had been resolved, though some users were still reporting issues after the announcement. Guy Rosen, Vice President of Integrity at Facebook, responded to the incident, saying "We've restored all the posts that were incorrectly removed, which included posts on all topics - not just those related to COVID-19. This was an issue with an automated system that removes links to abusive websites, but incorrectly removed a lot of other posts too,"
Interestingly, this bug comes just weeks after Facebook revealed the AI behind its automated flagging. Deep Entity Classification, or DEC, sweeps Facebook profiles looking for specific behaviors and "tells" that indicate a fraudulent account. Similar procedures are used to sweep for spam posts on Facebook, with the company employing machine learning so that its auto-moderation AI can learn on its own what to look for in a fraudulent post. Speculation had arisen that the error that lead to the takedowns was the result of machine learning occurring without human oversight, due to many Facebook employees being absent due to the pandemic. Guy Rosen denies that this is the case and only stated that it was a "bug" with auto-moderation, "We're on this-this is a bug in an anti-spam system, unrelated to any changes in our content moderator workforce" he said.
- https://www.cnet.com/news/facebook-spam-filter-blocking-legitimate-links-including-some-to-coronavirus-information/
- https://gizmodo.com/automated-facebook-anti-spam-system-goes-hog-wild-bloc-1842389054
- https://www.wthr.com/article/did-facebook-block-your-coronavirus-post-heres-why
- https://www.forbes.com/sites/kateoflahertyuk/2020/03/18/covid-19-fallout-why-is-facebook-wrongly-removing-legitimate-content/
- https://www.pws.io//facebook-opens-up-about-ai-holding-the-front-line-against-fake-accounts