Rent the Runway and Nordstrom
Changing Retail Landscape
In recent decades, the retail industry has been in upheaval. Mom-and-pop businesses were squeezed out by department stores and discount retailers. Now, many of these winners are unable to adapt to this new retail and economic environment.
The struggles of retailers targeting the middle and upper-middle class like Macy's
Nordstrom has fared better than JC Penney
Rent the Runway Partnership
One reason that Nordstrom's path hasn't been as disastrous as Sears or JC Penny is its successful investments in eCommerce. Online sales now account for 33% of total revenue as of Q3 2019 which is an improvement of 25% from the previous year. Additionally, brick-and-mortar sales declined by nearly 9% over this same period.
Nordstrom's future survival and success depend on its ability to continue growing online as brick-and-mortar revenues inevitably erode. Going forward, Rent the Runway customers will be able to return items at Nordstrom stores and allow them access to exclusive services, leading to more foot traffic in stores.
More Nordstrom products will also be made available on Rent the Runway's platform. Additionally, the companies will leverage user data to help guide product development. Essentially, Nordstrom's inventory will be more fully monetized on Rent the Runway, while also giving it valuable feedback that it can use to create better-selling products for the next season.
- https://www.businesswire.com/news/home/20191115005054/en/Rent-Runway-Nordstrom-Expand-Partnership-Shape-Future
- https://wolfstreet.com/2019/03/01/nordstrom-explains-how-its-booming-online-revenues-eat-its-brick-mortar/
- https://www.forbes.com/sites/blakemorgan/2019/03/26/the-10-keys-to-nordstroms-digital-transformation/#413bbeab4aa0