Salesforce.com Inc (NYSE: CRM) has unveiled SlackGPT, a new conversational artificial intelligence experience integrated into Slack.
What Happened: Slack, which was acquired in 2021 by Salesforce, has introduced a new in-app tool called SlackGPT, which harnesses AI-powered chatbot technology to assist users with work-related things.
This includes assistance in writing customized messages in an appropriate tone, summarizing missed messages in channels, providing writing assistance and taking notes during "huddle" calls or meetings.
SlackGPT features may roll out within the next year, senior vice president Ali Rayl told CNBC but declined to give more specific details on the timeline.
According to Salesforce, SlackGPT can bring various benefits across different departments, such as auto-generating account channel summaries, customer recommendations and prospect messages for Sales, AI-generated solutions and responses for Service, incident management reports for Dev/IT departments and auto-generated copy and images for Marketing campaigns.
The AI-powered features will provide users with a workflow builder that eliminates the need for coding skills, allowing them to seamlessly create or update a canvas, the collaboration tool provided by Slack.
Slack users can also summon Einstein GPT to summarize calls and create canvases. That being said, users don't need to stick with this model only. They can integrate their preferred LLMs, including OpenAI.
In fact, a Slack app for Calude (Anthropic) is already available on the platform, while the chatGPT app is in beta version. Salesforce said that these models would not use data from customers' Slack apps for training purposes.
Why It's Important: It was reported in March that Instacart Inc., Shopify Inc. (NYSE: SHOP) and Snap Inc. (NYSE: SNAP) have integrated OpenAI's chatGPT technology into their products.
OpenAI, which launched chatGPT for public testing in November last year, now also offers paid access to businesses that want to use the chatbot's ability to elevate the performance of their apps and products.