Despite being a stock market darling, the actual quality of Tesla's
The results of the survey were dismal for Tesla, ranking second to last among 26 ranked brands. Cars made by other groups like General Motors
The yearly reliability surveys are based on data collected from Consumer Reports about their experiences, with this year's analysis totaling more than 300,000 vehicles.
Tesla's standing was dragged lower by the Model Y, the company's newest model CUV that Consumer Reports noted had "below-average reliability." Other models didn't fare much better, with the Model X being called "subpar" and Model S dropping to below-average in the new report. Only the Model 3 carries Consumer Reports' recommendation.
What are consumers reporting, then, that dragged Tesla so low? Owners of the Model Y are reporting mismatched body panels and paint issues. Other reports included being unable to close the trunk properly and issues with the car's alignment. In some cases, transmissions needed to be replaced after only 5,000 miles.
This is the second time Tesla has received poor feedback from consumers. Earlier this year, Tesla came dead last in J.D. Power's initial quality survey for many of the same issues. In the survey by J.D. Power, Tesla averaged 250 issues per 100 vehicles as opposed to the industry average of 166. Issues ranged from mismatched body parts to issues opening and closing doors.
Coinciding with J.D. Power's report was a bombshell article by Business Insider that revealed that Tesla had been willingly shipping Model S units with defective battery packs and an ongoing investigation by the National Highway Traffic Safety Administration for touchscreen failures in the same model.
- https://www.marketwatch.com/story/tesla-slides-to-bottom-of-consumer-reports-reliability-survey-11605816647
- https://finance.yahoo.com/news/consumer-reports-reliability-study-electric-vehicles-202508542.html
- https://www.cnet.com/roadshow/news/tesla-lincoln-consumer-reports-reliablity-mazda-results/
- https://money.usnews.com/investing/news/articles/2020-11-19/model-y-drags-down-teslas-ranking-in-annual-reliability-survey-by-consumer-reports
- https://www.pws.io/tesla-ranked-last-on-jd-power-initial-quality-survey